Frequent Questions

Point of Sale

Our experienced service techs are experts in working with point of sale systems. Whether you need a new POS system installed or need help troubleshooting, our team is ready to exceed your expectations. Shop POS systems, learn more about MECO’s POS support, or contact our service technicians.

More Details

Are you having trouble with your register or getting error messages? If you’re unsure how to proceed, we can help. Contact a service member about your Passport or Verifone system or fill out a service request form and a team member will be in touch with you shortly.

 

Submit a Service Call

Gilbarco POS/Register Support

As one of the most popular POS systems available, Gilbarco offers a number of helpful training and support videos online for common issues that may arise. For common manager solutions, watch Gilbarco’s video for information about how to change fuel prices, inputting new products, setting up new employees, and more.

For common cashier issues, watch this video from Gilbarco that explains how to handle power outages, accessing help menus, moving prepay to a different pump and more.

Install or Upgrade a POS

Our technicians are trained not only in fuel dispensing equipment but also the software behind these point-of-sale systems. If you’re interested in purchasing, visit our POS product page. When you buy with MECO Atlanta, you are also partnering with a 24/7 support team that is certified to provide maintenance and repairs for these systems. 

Hanging Equipment Servicing

Whether it’s a nozzle, hose or swivel, our service techs can identify the issue and resolve it quickly and effectively. We also carry an extensive stock of replacement parts and are the experts in hanging equipment servicing.

More Details

Hanging equipment includes breakaways, gas nozzles, hoses and swivels. When issues arise with hanging hardware, it often requires the need for immediate servicing. No matter the hour, our service technicians are on call 24/7 to respond to your service request.

Common Issues

It’s common for a lack of maintenance to create problems with dispenser accessories. Our service technicians are highly skilled at correcting almost all issues related to hanging equipment. Our MECO service team can resolve issues related to:

  • Unsecure swivel joints
  • Nozzles not pumping fuel
  • Fuel leaking when nozzle is in the holster
  • Many other problems related to swivels, breakaways, nozzles and hoses

No matter the issue, contact our service department and we will get the matter resolved quickly.

Slow Pumping

If one or several of your pumps are operating slowly, costing you time and revenue, view our Slow Pumping solutions or contact a MECO representative for assistance.

Why is my fuel dispenser pumping slowly?

Slow pumping is a very common problem for fuel dispensing stations. Whether you have an easy-fix issue, like a loose part, clogged filter, or need a replacement for an important component, MECO can help.

Identifying Common Issues

A MECO technician will check first for common issues that can cause slow pumping, including:

  • Fuel supply level
  • Filters and strainers that are clogged or blocked
  • Power supply to the pump
  • Suction line
  • Nozzle check valves with grime or debris

Checking for Damaged Parts

If some parts of your fuel dispenser are damaged it may result in slow pumping. If you have a defective part, you may need a professional repair or replacement. Please call contact your MECO technicians by filling service request form.

We will inspect the following components to identify the issue with your fuel pump:

  • Rotary Blades or Rotor
  • Loose connections
  • Leaks in the suction line
  • Control valve
  • Deflated or flattened hoses
  • Contact a Technician

If your fuel dispenser is pumping slowly, please fill out our service request form describing the issue and an expert MECO technician can help ensure that your pumps are functioning smoothly.

Tank Monitoring

If you are experiencing any issues with your tank monitoring equipment, submit a request and MECO will get your systems back online and in compliance quickly.

 

Pump Displays & Buttons

Are you having issues with your fuel pump displays, buttons or credit card reader? Contact one of our service technicians for quick assistance.

 

EMV Compliance

MECO is ready to assist in EMV Upgrades. Learn how we can help make the process seamless.